Accessibility Statement — MuseumsQuartier Wien

Accessibility Statement The MuseumsQuartier Wien strives to ensure that its websites comply with the Web Accessibility Act (WZG), as amended, which implements Directive (EU) 2016/2102 of the European Parliament and of the Council of October 26, 2016, on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, December 2, 2016, p. 1).This accessibility statement applies to the website www.mqw.at. Preparation of this Accessibility Statement This statement was prepared on March 27, 2026.The statements in the declaration regarding compliance with the requirements of Directive (EU) 2016/2102 are based on an actual assessment conducted in the form of a self-assessment. Status of compliance with the requirements This website is largely compliant with Conformity Level AA of the "Web Content Accessibility Guidelines (WCAG) 2.1" and with the applicable European Standard EN 301 549 V2.1.2 (2018-08). Even beyond the legal requirements, the MuseumsQuartier Wien is deeply committed to making its digital products accessible to all.The following section provides information on inconsistencies and exceptions regarding the conformity level or the applicable European standard. Content that is not accessible (a) Non-compliance with accessibility requirementsSome images uploaded before the website relaunch are missing alt text, meaning this information is not accessible to screen reader users. As a result, WCAG Success Criterion 1.1.1 (Non-Text Content) is not met.The purpose of some links is not determined by the link text alone or by the link text in conjunction with its software-determined link context. As a result, WCAG Success Criterion 2.4.4, "Link Purpose (in Context)," is not met.Some recorded videos are missing captions, meaning that the spoken content is not accessible to deaf users. This means that WCAG Success Criterion 1.2.2 (Captions for Recorded Content) is not met.On some pages, the contrast ratio between text and images falls below the minimum requirement of 4.5:1. This means that WCAG Success Criterion 1.3.3, "Contrast (Minimum)," is not met.Some content that requires user input does not include labels or instructions. As a result, WCAG Success Criterion 3.3.2 (Labels or Instructions) is not met.Some components of the user interface cannot be sufficiently identified by software. As a result, WCAG Success Criterion 4.1.2 (Name, Role, Value) is not met.Some download links do not include information about the file type and size. As a result, WCAG Success Criterion 2.4.4, "Link Purpose (in Context)," is not met.We aim to address these requirements in future development cycles.b) Disproportionate burdenSome of our videos are hosted and published on the "YouTube" video platform. It is not possible to provide the required audio descriptions for some of these videos. As a result, WCAG Success Criterion 1.2.5 (Recorded Audio Description) is not met. We have assessed the costs of resolving this issue. We believe that this would currently constitute a disproportionate burden under accessibility regulations. Instead of audio descriptions, we plan to provide alternatives for time-based media (text).(c) The content does not fall within the scope of the applicable legal provisions:Some older PDF and Word documents are not accessible. For example, they are not tagged, which means that screen reader users cannot access the structural information—or can only do so inadequately. This means that WCAG Success Criterion 4.1.2 (Name, Role, Value) is not met. Following the website relaunch, we plan to ensure that new PDF and Word documents comply with the accessibility requirements of WCAG 2.1 and, where possible, PDF/UA.Live videos (livestreams) are provided by external service partners and do not include captions. As a result, WCAG Success Criterion 1.2.4 (Live Captions) is not met. We currently have no plans to add captions to live videos, especially since they are exempt from Directive (EU) 2016/2102. Feedback and Contact Information The offerings and services on this website are continuously being improved, updated, and expanded. Usability and accessibility are of great importance to us.If you notice any barriers that prevent you from using our website—such as issues not described in this statement or shortcomings regarding compliance with accessibility requirements—please let us know by email. Please send all reports and suggestions to [email protected].,Bitte with the subject line "Report of a barrier on the website." Please describe the problem in detail and include the URL(s) of the affected webpage or document. We will review your request and contact you as soon as possible. Enforcement proceedings If you are not satisfied with the responses received through the contact option listed above, you may file a complaint with the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via its contact form.Go to the Complaints Office contact formThe FFG is reviewing these complaints to determine whether they pertain to violations of the provisions of the Web Accessibility Act, particularly failures to comply with accessibility requirements, by the federal government or an entity under its jurisdiction.If the complaint is justified, the FFG must issue recommendations for action to the federal government or the relevant legal entities and propose measures designed to remedy the identified deficiencies.Further information on the complaint procedure