Privacy Policy

We collect information you give us directly, including:

• account and profile details, such as your name, email address, home location, target locations, media tags, goals, consent preferences, and plan status;
• artist materials and workflow data, such as statements, bios, artwork descriptions, application notes, saved opportunities, deadlines, and submission tracking;
• newsletter signup details, such as your email address, location, interests, and confirmation or unsubscribe status;
• information you ask us to process through the Chrome extension, including page URLs, titles, page HTML, visible text, form field labels, and excerpts from the application page you are viewing;
• Google account connection data if you choose to connect Google Drive, including your Google email, granted scopes, sync metadata, an encrypted refresh token, and the files or text we read under the permissions you authorize; and
• billing-related information, such as subscription status, Stripe customer identifiers, and plan changes. Payment card details are handled by Stripe, not stored by OpenCall.

We also collect certain information automatically, including:

• device, browser, and app usage information, such as logs, crash reports, route visits, and basic analytics events;
• approximate location or region signals derived from IP-based headers or the place you choose in the product; and
• browser storage and similar technologies used for authentication, preferences, and product behavior such as dismissing the newsletter popup.

We use personal information to operate and improve OpenCall, including to:

• create and maintain your account;
• show, score, filter, and personalize opportunities for your profile and location;
• track saved opportunities, deadlines, reminders, and schedule conflicts;
• draft, retrieve, or format application materials and autofill suggestions when you use AI-assisted features;
• import, sync, or organize materials you choose to connect, including from Google Drive;
• send transactional messages, reminder emails, and newsletters you request;
• secure the service, detect abuse, debug failures, and monitor uptime; and
• analyze usage trends and improve the product.

OpenCall includes AI-assisted features such as fit scoring, drafting, and extension autofill suggestions. To provide those features, we may send relevant profile details, artist materials, page excerpts, and form prompts to cloud-based model, retrieval, or hosting providers acting on our behalf.

We use these features to help you prepare applications, not to submit them for you. You remain responsible for reviewing and deciding whether to use any AI-assisted output.

We do not treat private artist materials as public content simply because you use an AI-assisted feature. If you later paste or submit generated text to a third-party organizer, that organizer's policies apply to that submission.

We may share information in the following circumstances:

• with service providers that help us operate OpenCall, such as infrastructure, database, analytics, billing, email delivery, crash monitoring, authentication, AI, and cloud storage providers;
• with Google if you choose to connect Google Drive, and with Stripe if you start or manage a paid subscription;
• when you instruct us to prepare or copy information into a third-party application form or click through to an organizer's site;
• to comply with law, enforce our terms, or protect rights, safety, and security; and
• in connection with a merger, financing, acquisition, reorganization, or sale of assets.

As of this policy's effective date, OpenCall does not sell personal information and does not share personal information for cross-context behavioral advertising.

We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal or security obligations. Retention periods vary by data type, feature, and whether you keep an active account.

If you disconnect Google Drive, we stop future syncing, but previously imported materials or metadata may remain in your account until you delete them or request deletion.

We use administrative, technical, and organizational measures designed to protect personal information. For example, certain credentials such as Google Drive refresh tokens are encrypted at rest.

No system is perfectly secure, and we cannot guarantee absolute security. The FTC's small business guidance emphasizes inventorying data, minimizing what you keep, protecting what you keep, disposing of unneeded data, and planning for incidents; we use those principles as operating guidance, but security is an ongoing process, not a one-time promise.

You can generally:

• update profile information inside your account;
• unsubscribe from marketing emails through the unsubscribe link in the message;
• disconnect Google Drive from your profile settings;
• delete materials or saved workflow content from within the product where available; and
• contact us to request access, correction, or deletion of personal information.

Depending on where you live and the laws that apply, you may also have privacy rights such as the right to know, access, correct, delete, or limit certain uses of personal information, and the right not to be discriminated against for exercising those rights.

California's privacy law requires covered businesses to provide notices about categories of personal information collected and the purposes for which they are used. This policy is intended to help provide that notice. If you want to make a privacy request, contact [email protected].

OpenCall uses automated tools to rank, score, sort, summarize, and draft content. Those tools are designed to assist artists with opportunity discovery and application prep.

OpenCall does not use automated decision-making to make decisions about employment, housing, credit, insurance, education, or healthcare. Opportunity scores and AI drafts are assistive product features, not final determinations about legal rights or eligibility.

OpenCall is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact [email protected] so we can investigate and take appropriate action.

We may update this policy from time to time. If we make a material change, we will update the effective date on this page and, when legally required, provide additional notice.

Questions, privacy requests, or concerns can be sent to [email protected].

Terms of service are available at /terms-of-service.