Privacy Policy

We collect information you give us directly, including:

• account and profile details, such as your name, email address, home location, target locations, media tags, goals, consent preferences, and plan status;
• artist materials and workflow data, such as statements, bios, artwork descriptions, application notes, saved opportunities, deadlines, and submission tracking;
• newsletter signup details, such as your email address, location, interests, and confirmation or unsubscribe status;
• information you ask us to process through the Chrome extension, including page URLs, titles, page HTML, visible text, form field labels, and excerpts from the application page you are viewing;
• Google account connection data if you choose to connect Google Drive, including your Google email, granted scopes, sync metadata, an encrypted refresh token, and the files or text we read under the permissions you authorize; and
• billing-related information for legacy subscriptions or separately purchased services, such as payment status and Stripe customer identifiers. Payment card details are handled by Stripe, not stored by OpenCall.

We also collect certain information automatically, including:

• device, browser, and app usage information, such as logs, crash reports, route visits, referral source data, search terms used on the site, cookie or similar identifier data, and analytics events collected by providers such as Vercel Analytics or Google Analytics;
• approximate location or region signals derived from IP-based headers or the place you choose in the product; and
• browser storage and similar technologies used for authentication, preferences, and product behavior such as dismissing the newsletter popup.

We use personal information to operate and improve OpenCall, including to:

• create and maintain your account;
• show, score, filter, and personalize opportunities for your profile and location;
• track saved opportunities, deadlines, reminders, and schedule conflicts;
• draft, retrieve, or format application materials and autofill suggestions when you use AI-assisted features;
• import, sync, or organize materials you choose to connect, including from Google Drive;
• send transactional messages, reminder emails, and newsletters you request;
• secure the service, detect abuse, debug failures, and monitor uptime; and
• analyze usage trends and improve the product.

OpenCall uses cookies, local storage, and similar technologies for sign-in, security, preferences, and measurement. For example, we use them to maintain sessions, remember product state such as dismissed prompts, and understand how people find and use the site.

We use Google Analytics 4 (GA4) and Vercel Analytics. Through a standard GA4 implementation, Google may receive information such as pageviews, route visits, referral-source information, on-site search terms, approximate geolocation, browser and device information, and conversion or engagement events we configure.

As of July 17, 2026, our GA4 property has Google signals enabled. That setting can enrich aggregate reporting for signed-in Google users who have consented to Ads Personalization, including demographics, interests, and cross-device reporting. We receive reporting in aggregate rather than direct access to an individual user's Google account data from this setting.

Our GA4 property also permits granular location and device data collection, which may include city-level location and detailed browser or device metadata such as browser version, device brand or model, operating system version, platform version, user-agent, and screen resolution.

As of July 17, 2026, our sitewide GA4 code does not intentionally set a GA4 User-ID. If we later enable User-ID for a stream, we will use an internal identifier rather than your name or email address, and we will update this policy if that change materially affects how we process personal information.

Our GA4 property settings also include user-provided-data features. Where enabled for a stream or Google tag setting, Google may process consented first-party data, such as a hashed email address, for measurement, attribution, or audience features. We do not intentionally send plain-text sensitive data to GA4 as a User-ID.

OpenCall includes AI-assisted features such as fit scoring, drafting, and extension autofill suggestions. To provide those features, we may send relevant profile details, artist materials, page excerpts, and form prompts to cloud-based model, retrieval, or hosting providers acting on our behalf.

We use these features to help you prepare applications, not to submit them for you. You remain responsible for reviewing and deciding whether to use any AI-assisted output.

We do not treat private artist materials as public content simply because you use an AI-assisted feature. If you later paste or submit generated text to a third-party organizer, that organizer's policies apply to that submission.

We may share information in the following circumstances:

• with service providers that help us operate OpenCall, such as infrastructure, database, analytics, billing, email delivery, crash monitoring, authentication, AI, cloud storage providers, and Google Analytics measurement tooling;
• with Google if you choose to connect Google Drive, and with Stripe if you manage a legacy subscription or purchase a separately priced service;
• when you instruct us to prepare or copy information into a third-party application form or click through to an organizer's site;
• to comply with law, enforce our terms, or protect rights, safety, and security; and
• in connection with a merger, financing, acquisition, reorganization, or sale of assets.

As of this policy's effective date, OpenCall does not sell personal information and does not share personal information for cross-context behavioral advertising.

We keep information for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and meet legal or security obligations. Retention periods vary by data type, feature, and whether you keep an active account.

If you disconnect Google Drive, we stop future syncing, but previously imported materials or metadata may remain in your account until you delete them or request deletion.

We use administrative, technical, and organizational measures designed to protect personal information. For example, certain credentials such as Google Drive refresh tokens are encrypted at rest.

No system is perfectly secure, and we cannot guarantee absolute security. The FTC's small business guidance emphasizes inventorying data, minimizing what you keep, protecting what you keep, disposing of unneeded data, and planning for incidents; we use those principles as operating guidance, but security is an ongoing process, not a one-time promise.

You can generally:

• update profile information inside your account;
• unsubscribe from marketing emails through the unsubscribe link in the message;
• disconnect Google Drive from your profile settings;
• use browser controls to block or clear cookies and local storage, although some sign-in, security, or preference features may not work correctly if you do;
• use Google's Google Analytics opt-out browser add-on or My Ad Center to manage some Google analytics or ads-personalization settings;
• delete materials or saved workflow content from within the product where available; and
• contact us to request access, correction, or deletion of personal information.

Depending on where you live and the laws that apply, you may also have privacy rights such as the right to know, access, correct, delete, or limit certain uses of personal information, and the right not to be discriminated against for exercising those rights.

California's privacy law requires covered businesses to provide notices about categories of personal information collected and the purposes for which they are used. This policy is intended to help provide that notice. If you want to make a privacy request, contact [email protected].

OpenCall uses automated tools to rank, score, sort, summarize, and draft content. Those tools are designed to assist artists with opportunity discovery and application prep.

OpenCall does not use automated decision-making to make decisions about employment, housing, credit, insurance, education, or healthcare. Opportunity scores and AI drafts are assistive product features, not final determinations about legal rights or eligibility.

OpenCall is not directed to children under 13, and personal information for children under 13 should not be provided through the service. If you believe a child has provided personal information to OpenCall, contact [email protected] so we can investigate and take appropriate action.

We may update this policy from time to time. If we make a material change, we will update the effective date on this page and, when legally required, provide additional notice.

Questions, privacy requests, or concerns can be sent to [email protected].

Terms of service are available at /terms-of-service.